Seth Godin describes the concept of broken in his talk at TED here superbly well.
And yet so many of us accept broken in our daily lives especially in New Zealand, lets be honest customer service is hit and miss here at best...
How do we get to a point though that more than half of workers think that their work is broken!
My view is that HR departments in large companies are a factor, but general management has to take blame as well for allowing people to not feel that they can actually raise a point, challenge the status quo with out actually being marked as a rotten apple.
How can we challenge the concept of broken in our lives from the small concerns to the largest of them all? They can't make all of us reduntant!
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